TERMS OF SERVICE

Mirevonai™ is owned and operated by Shanghai Quanya Enterprise Consulting Service Co., Ltd. | Legal Representative: Wang Yongquan | Email: service@mirevonai.com | Phone: +86 18988588693
Business Address: Building 7, No. 3259 Huhang Highway, Fengxian District, Shanghai

Scope of These Terms

These Terms of Service govern store-related interactions involving Mirevonai™, including product information, orders, fulfillment, transportation support, returns, refunds, and customer assistance.

They should be read together with the store's other applicable policies.

Store Operator

Mirevonai™ is the retail brand operated by:

Shanghai Quanya Enterprise Consulting Service Co., Ltd.

Legal Representative: Wang Yongquan
Email: service@mirevonai.com
Phone: +86 18988588693
Business Address: Building 7, No. 3259 Huhang Highway, Fengxian District, Shanghai

Product Descriptions

We aim to provide product information that is accurate, understandable, and reasonably sufficient for customers to evaluate an item.

Product pages may include:

• Photographs;

• Product dimensions;

• Materials;

• Functions;

• Specifications;

• Usage information;

• Compatibility information;

• Included components.

Customers should review relevant product information before submitting an order.

Reasonable Product Variations

Minor differences may occur because of photography, screens, lighting, manual measurements, manufacturing batches, or packaging changes.

A minor variation that does not materially affect the essential characteristics or intended function of a product does not automatically mean that the product is inconsistent with its description.

Material differences may be reported to customer support.

Product Availability

Product availability may change.

The appearance of a product on the website does not guarantee indefinite stock availability.

If an item cannot reasonably be fulfilled because it becomes unavailable, we may contact the customer and provide an appropriate resolution.

Customer Information

Customers should provide reasonably accurate contact, recipient, and delivery information.

If information needs to be corrected, contact:

service@mirevonai.com
+86 18988588693

A requested modification may not remain possible after preparation or carrier handling has progressed.

Order Review

An order may be reviewed where reasonably necessary because of circumstances such as:

• Product unavailability;

• Obvious website or listing errors;

• Suspected fraudulent activity;

• Delivery restrictions;

• Legal restrictions;

• Website misuse;

• Technical problems;

• Circumstances that make fulfillment objectively impracticable.

These provisions are not intended to avoid legitimate responsibilities relating to properly fulfilled orders.

Transportation

Orders require preparation before dispatch.

After dispatch, estimated transportation time is generally 3–7 business days.

Transportation may be influenced by carrier operations, destination, public holidays, customs procedures where applicable, severe weather, or other circumstances outside reasonable operational control.

Tracking and Delivery Concerns

Where tracking is available, customers may receive tracking information after dispatch.

If a package appears materially delayed, lost, damaged in transportation, or cannot reasonably be located, customers should contact our support team.

Relevant carrier information and surrounding circumstances may be reviewed.

Return Rights Under Store Policy

Eligible products may be returned within 30 calendar days after delivery.

Customers should obtain return instructions before sending an item.

The public business address shown on the website is not automatically the appropriate return destination for every order.

Preference-Based Returns

Where a correctly supplied, non-defective product qualifies for a preference-based return, return transportation costs may be the customer's responsibility.

Additional conditions are provided in the Return Policy.

Damaged, Defective, or Incorrect Goods

If a product arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its description, contact customer support.

We may request relevant information needed to review the matter.

An appropriate solution may include replacement, return arrangements, refund, or another reasonable remedy.

Refund Handling

Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.

Customer Service

Customer service requests are normally reviewed and responded to within 3 business days.

Email: service@mirevonai.com
Phone: +86 18988588693

Intellectual Property

Unless otherwise indicated, the Mirevonai™ name, logo, original website copy, graphics, layouts, photographs owned or licensed by us, and other protected materials may be subject to applicable intellectual property rights.

Website access does not transfer ownership of those rights.

Acceptable Conduct

Visitors and customers must not intentionally use the website to:

• Commit fraud;

• Submit deliberately false information;

• Attempt unauthorized system access;

• Introduce malicious code;

• Interfere with website security;

• Impersonate another person without authority;

• Abuse website functions;

• Deliberately misuse return procedures;

• Violate applicable law.

Legitimate complaints and genuine customer service requests are not considered misuse merely because they raise concerns about an order or product.

External Operational Providers

Certain store functions may depend on external infrastructure, fulfillment, communication, security, hosting, or logistics providers.

Use of external providers does not remove our responsibility to review legitimate customer concerns relating to Mirevonai™ store operations.

Mandatory Rights

Nothing in these Terms is intended to exclude rights or responsibilities that cannot lawfully be excluded.

Consistent Operational Standards

Our principal store timeframes are:

Return Window: 30 calendar days after delivery
Refund Timeframe: 7–10 business days after applicable review and approval
Transportation Estimate: 3–7 business days after dispatch
Support Handling: Within 3 business days

Changes to These Terms

We may revise these Terms where reasonably necessary to reflect operational, website, legal, or service changes.

Revisions are not intended to retroactively eliminate rights already applicable to an existing order.

Contact

Company: Shanghai Quanya Enterprise Consulting Service Co., Ltd.
Legal Representative: Wang Yongquan
Email: service@mirevonai.com
Phone: +86 18988588693