RETURN POLICY

Mirevonai™ is owned and operated by Shanghai Quanya Enterprise Consulting Service Co., Ltd. | Legal Representative: Wang Yongquan | Email: service@mirevonai.com | Phone: +86 18988588693
Business Address: Building 7, No. 3259 Huhang Highway, Fengxian District, Shanghai

Return Window

Eligible products may be returned within 30 calendar days after delivery.

The 30-calendar-day period begins on the date the product is delivered.

Customers seeking a return should contact our support team within that period.

How to Begin a Return

Before sending an item, contact:

Email: service@mirevonai.com
Phone: +86 18988588693

Please provide information such as:

1. Order number;

2. Product concerned;

3. Reason for the return;

4. Relevant photographs or video where appropriate;

5. Additional information reasonably required to evaluate the request.

Customer service requests are normally reviewed and responded to within 3 business days.

General Eligibility

For an ordinary preference-based return, the product should generally:

• Be requested for return within 30 calendar days after delivery;

• Remain unused beyond what is reasonably necessary to inspect it;

• Not be intentionally damaged or materially altered;

• Include supplied components and accessories where reasonably possible;

• Include original packaging where reasonably possible;

• Be identifiable as the product associated with the relevant order.

Reasonable inspection of an item does not automatically make an otherwise eligible return invalid.

Return Instructions and Destination

Customers should not automatically send a return to the public company address displayed on this website.

That address identifies the legal company operating Mirevonai™ and is not necessarily the logistics facility used to receive every return.

After an eligible return request has been reviewed, customer support will provide the appropriate return destination and instructions.

Preference-Based Returns

Examples of preference-based returns may include:

• The customer changes their mind;

• The item is no longer wanted;

• An incorrect variation was selected despite accurate product information;

• A correctly supplied and non-defective product is no longer suitable for the customer's preference.

For an eligible preference-based return, return transportation costs may be the customer's responsibility.

Damaged Items

If a product arrives damaged, contact us promptly.

Retain the product and packaging where reasonably possible until the matter has been reviewed.

Photographs or video may be requested if they are useful for understanding the condition.

Defective Items

If an item appears defective or fails to perform materially as described, contact service@mirevonai.com or +86 18988588693.

Provide a clear explanation of the problem.

We will review the available information and determine an appropriate resolution.

Incorrect or Incomplete Products

If the wrong product is delivered or a material component is missing, contact us.

Where the issue is confirmed, we will provide an appropriate solution based on the circumstances.

Return Transportation Responsibility

For eligible preference-based returns involving correctly supplied and non-defective goods, customers may be responsible for return transportation costs.

If a return is required because an item arrived damaged, defective, incorrect, or materially inconsistent with its description, customers will not be required to bear additional return transportation costs solely to correct that problem.

Inspection After Return

Where a product must be returned, it may be inspected after receipt.

The review may consider:

• Product identity;

• General product condition;

• Missing components;

• Use beyond reasonable inspection;

• Damage occurring after delivery;

• Whether applicable return requirements were satisfied.

Minor packaging imperfections alone will not automatically invalidate an otherwise legitimate return when they do not materially affect the product.

Refund Timeframe

Once an applicable return has been received where required, reviewed, and approved, the approved refund is generally completed within 7–10 business days.

Lost or Delayed Delivery Concerns

Transportation problems are reviewed separately from ordinary preference-based returns.

If a package appears materially delayed, lost, or cannot reasonably be located, contact:

service@mirevonai.com
+86 18988588693

Relevant tracking and delivery circumstances may be reviewed before the appropriate resolution is determined.

Return Process Integrity

We may investigate credible evidence of deliberate return fraud, product substitution, manipulated evidence, or other intentional misuse.

This does not restrict legitimate customer complaints, reasonable return requests, or genuine product-quality concerns.

Applicable Consumer Rights

Nothing in this Return Policy is intended to remove rights that cannot lawfully be excluded under applicable consumer protection requirements.

Where mandatory law provides greater protection, those mandatory rights will apply.

Return Support Details

Company: Shanghai Quanya Enterprise Consulting Service Co., Ltd.
Legal Representative: Wang Yongquan
Email: service@mirevonai.com
Phone: +86 18988588693
Normal Support Handling: Within 3 business days