SHIPPING POLICY
Mirevonai™ is owned and operated by Shanghai Quanya Enterprise Consulting Service Co., Ltd. | Legal Representative: Wang Yongquan | Email: service@mirevonai.com | Phone: +86 18988588693
Business Address: Building 7, No. 3259 Huhang Highway, Fengxian District, Shanghai
Transportation Overview
This Shipping Policy explains the principal rules relating to dispatch, estimated transportation, tracking, address accuracy, delivery exceptions, lost packages, and transportation-related customer assistance.
Estimated Transportation Time
Estimated transportation time is generally:
3–7 business days after dispatch
This estimate concerns carrier transportation after dispatch.
It is an estimated delivery range and not an unconditional guarantee that every order will arrive on a particular date.
Factors That May Affect Delivery
Transportation may be influenced by:
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Delivery destination;
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Carrier network conditions;
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Local transportation capacity;
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Public holidays;
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Severe weather;
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Customs procedures where applicable;
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Regional disruption;
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Incomplete recipient information;
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Incorrect delivery information;
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Other circumstances outside reasonable operational control.
Order Preparation
Orders require preparation before they enter carrier transportation.
The 3–7 business day transportation estimate begins after dispatch.
If a particular product requires an unusual preparation arrangement, relevant information may be communicated where appropriate.
Fulfillment Locations
An order may be fulfilled from different facilities depending on product availability, destination, logistics resources, and operational requirements.
The public address of Shanghai Quanya Enterprise Consulting Service Co., Ltd. identifies the company operating Mirevonai™.
It should not be interpreted as a statement that every order is physically dispatched from that business address.
Shipping Charges
Where a shipping charge applies, the applicable amount or method of calculation should be displayed during the order process before the order is submitted.
We do not intend to add an undisclosed shipping charge after an order has already been submitted.
Tracking Information
Where tracking is available, tracking information should become available after dispatch.
Carrier systems may require additional time before the first tracking event is displayed.
A delay in the initial tracking scan does not necessarily indicate that the shipment has failed to enter the carrier network.
Tracking Assistance
For tracking concerns, contact:
Email: service@mirevonai.com
Phone: +86 18988588693
Please provide the relevant order number and available tracking details.
Customer service requests are normally reviewed and responded to within 3 business days.
Delayed Transportation
If a shipment materially exceeds the normal estimated transportation window, we may review:
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Carrier tracking;
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Delivery destination;
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Transportation history;
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Address information;
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Known carrier disruption;
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Other relevant circumstances.
Where appropriate, additional information may be requested or the carrier may be consulted.
Lost Packages
If available information reasonably indicates that a package has been lost, we will review the circumstances and determine an appropriate resolution.
Depending on the case, an appropriate solution may include replacement, refund, or another reasonable remedy.
Transfer of a parcel to a carrier does not automatically prevent Mirevonai™ from reviewing a legitimate lost-package concern.
Packages Marked Delivered
If carrier tracking indicates delivery but the customer cannot locate the package, the customer should first check:
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The stated delivery location;
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Mailbox or package area;
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Household members;
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Reception desk;
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Parcel lockers;
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Building management;
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Carrier notices;
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Other reasonable secure locations.
If the package remains unavailable, contact service@mirevonai.com or +86 18988588693.
A delivery event will be considered as evidence but will not automatically close a reasonable customer inquiry.
Address Accuracy
Customers should provide complete and accurate recipient and delivery information.
If an address error is identified, contact us promptly.
Whether an address can be changed depends on the current order and carrier status.
Once transportation has progressed sufficiently, changes may no longer be technically possible.
Cross-Border Transportation
Some orders may travel through cross-border logistics networks.
Where applicable, transportation may be affected by customs procedures or local import requirements.
We aim not to create a misleading impression regarding the actual origin or handling of an order.
Products Damaged During Transportation
If a product arrives damaged, retain the product and relevant packaging where reasonably possible.
Contact:
service@mirevonai.com
+86 18988588693
Supporting photographs or video may be requested where reasonably useful.
Returns and Refunds
Eligible products may be returned within 30 calendar days after delivery, subject to the Return Policy.
Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.
Shipping Assistance
Brand: Mirevonai™
Company: Shanghai Quanya Enterprise Consulting Service Co., Ltd.
Legal Representative: Wang Yongquan
Email: service@mirevonai.com
Phone: +86 18988588693
Normal Support Handling: Within 3 business days