CONTACT US

Mirevonai™ is owned and operated by Shanghai Quanya Enterprise Consulting Service Co., Ltd. | Legal Representative: Wang Yongquan | Email: service@mirevonai.com | Phone: +86 18988588693
Business Address: Building 7, No. 3259 Huhang Highway, Fengxian District, Shanghai

Customer Assistance

Our customer support team assists with questions relating to products, existing orders, transportation, tracking, returns, refunds, damaged items, incorrect items, and general store information.

Contact Details

Customer Support Email: service@mirevonai.com
Customer Support Phone: +86 18988588693
Service Request Availability: Email requests may be submitted at any time
Normal Handling Time: Within 3 business days

We have not published a separate fixed daily telephone schedule. Customer service requests submitted through the available contact channels are normally reviewed and responded to within 3 business days.

Information That Helps Us Assist You

When contacting Mirevonai™, please provide relevant information such as:

• Your order number, where applicable;

• Product name;

• Clear explanation of the question or concern;

• Delivery or tracking information where relevant;

• Photographs or video where reasonably useful for evaluating product condition.

Please avoid including information that is unrelated to your request.

Questions Before Ordering

Customers may contact us before submitting an order if additional product information is needed.

Please identify the relevant product and the information you would like clarified.

We will make reasonable efforts to respond using the product information available to us.

Existing Order Questions

For questions regarding an existing order, include the order number whenever possible.

If an order has already entered preparation, fulfillment, or carrier handling, some requested changes may no longer be technically possible.

We will consider the actual order status before advising whether a requested change can be completed.

Transportation Support

Estimated transportation time is generally 3–7 business days after dispatch.

If tracking has stopped updating for an unusual period, transportation appears materially delayed, or a parcel cannot reasonably be located, contact:

Email: service@mirevonai.com
Phone: +86 18988588693

Please include the relevant order number and available tracking information.

Product Condition Concerns

If an item arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its applicable description, contact us promptly.

Please provide enough information for us to understand the concern.

Where reasonably necessary, photographs or video may be requested.

A suitable resolution will depend on the facts of the individual case.

Return Assistance

Eligible products may be returned within 30 calendar days after delivery, subject to the conditions of our Return Policy.

Customers should contact us before sending any product back.

The publicly displayed company address is provided to identify the legal business operating Mirevonai™ and should not automatically be used as a return destination.

Approved return requests will receive the relevant return instructions.

Refund Assistance

Approved refunds are generally completed within 7–10 business days after the applicable return review and approval process.

If you believe the stated timeframe has passed, contact:

service@mirevonai.com
+86 18988588693

Please provide the relevant order number so the matter can be reviewed.

Our Business Details

Brand: Mirevonai™
Legal Company: Shanghai Quanya Enterprise Consulting Service Co., Ltd.
Legal Representative: Wang Yongquan
Business Address: Building 7, No. 3259 Huhang Highway, Fengxian District, Shanghai
Email: service@mirevonai.com
Phone: +86 18988588693
Normal Customer Service Handling: Within 3 business days