FAQ

Mirevonai™ is owned and operated by Shanghai Quanya Enterprise Consulting Service Co., Ltd. | Legal Representative: Wang Yongquan | Email: service@mirevonai.com | Phone: +86 18988588693
Business Address: Building 7, No. 3259 Huhang Highway, Fengxian District, Shanghai

Frequently Asked Questions

Who operates Mirevonai™?

Mirevonai™ is owned and operated by Shanghai Quanya Enterprise Consulting Service Co., Ltd.

The company's legal representative is Wang Yongquan.

How can I contact the store?

Our customer support contact information is:

Email: service@mirevonai.com
Phone: +86 18988588693

Customer service requests are normally reviewed and responded to within 3 business days.

What should I include when contacting customer support?

Where relevant, please provide:

• Order number;

• Product name;

• Description of your question;

• Tracking details;

• Supporting photographs or video if the matter relates to visible product condition.

Providing relevant information can help us review the request efficiently.

What is the estimated transportation period?

Estimated transportation time is generally 3–7 business days after dispatch.

This is an estimated carrier transportation period rather than a guaranteed arrival date.

What may affect transportation?

Transportation may be affected by destination, carrier capacity, public holidays, weather conditions, customs procedures where applicable, regional disruption, or other circumstances outside ordinary operational control.

When does the 3–7 business day estimate start?

The transportation estimate begins after dispatch.

Order preparation occurs before the parcel is transferred into the applicable transportation network.

Is tracking information available?

Where tracking is available for the delivery service used, relevant tracking information should become available after dispatch.

Carrier systems may require additional time to display the first event.

What should I do if tracking is not updating?

Contact:

service@mirevonai.com
+86 18988588693

Please include your order number and available tracking details.

We may review the carrier information and other relevant circumstances.

What happens if tracking shows delivery but the parcel is missing?

Customers should first check the stated delivery location, mailbox or parcel area, household members, reception desk, building management, parcel locker, carrier notices, and other reasonable secure locations.

If the parcel remains unavailable, contact us.

A delivery scan will be considered during the review but does not automatically prevent a legitimate customer inquiry.

How long do I have to request an eligible return?

Eligible products may be returned within 30 calendar days after delivery.

Detailed eligibility requirements are explained in our Return Policy.

How do I request a return?

Before returning a product, contact:

Email: service@mirevonai.com
Phone: +86 18988588693

Provide the order number, relevant item, reason for the request, and supporting information where appropriate.

Should I send returns to the public company address?

No product should automatically be sent to the public business address.

The appropriate return destination may depend on the product and fulfillment arrangement.

Return instructions will be provided after an eligible request is reviewed.

Who is responsible for return transportation costs?

For an eligible preference-based return involving a correctly supplied, non-defective product, return transportation costs may be the customer's responsibility.

When an item is damaged, defective, incorrect, or materially inconsistent with its description, the customer will not be required to bear additional return transportation costs solely to correct that issue.

How long does an approved refund normally take?

Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.

What should I do if a product arrives damaged?

Contact service@mirevonai.com or +86 18988588693.

Please identify the order and describe the condition of the product.

Photographs or video may be requested where reasonably useful.

What happens if I receive the wrong product?

Contact our customer support team.

Where an incorrect product has been supplied, we will review the situation and provide an appropriate solution.

Can I request an order change?

You may contact us as soon as possible to request a change.

Whether the request can be completed depends on the actual preparation and dispatch status of the order.

Can minor product appearance differences occur?

Yes.

Small differences may occur because of screens, photography, lighting, manufacturing batches, packaging updates, or manual measurements.

A material difference should be reported to customer support.

How quickly are customer service requests handled?

Customer support requests are normally reviewed and responded to within 3 business days.

Where can I find more detailed rules?

Please review the Privacy Policy, Return Policy, Shipping Policy, Terms of Service, and Terms of Use available on the Mirevonai™ website.